Terms of Sales

Please be aware that the following Terms and Conditions of Sales for Supertripper platform users is a translation of the original Terms and Conditions of Sales, which was initially written in French. While every effort has been made to provide an accurate and comprehensive translation, discrepancies or differences may exist between the translated version and the original French version. In the event of any conflict, contradiction, or discrepancy between the translations, the French version of the Terms and Conditions of Sales shall prevail and be considered authoritative. We recommend users to refer to the French version for the most accurate and legally binding document.

These general terms and conditions of sale (hereinafter, the “GTC”) and pricing conditions (hereinafter, the “Pricing Conditions” of the Services) are published by SMART CITYVEST, a simplified joint-stock company with a share capital of 464,703.80 Euros, registered in the Nanterre Trade and Companies Register under number 810 491 019 00024, with its registered office located at 6 rue des Bateliers, 92110 Clichy (hereinafter, “the Company”), whose intra-community VAT number is FR65 810 491 019, reachable at the phone number 01 42 70 35 14, or at the email address contact@supertripper.com, and duly represented by its Chairman, Mr Maxime PIALAT.

The Company has created an online travel booking platform accessible at supertripper.com (the “Platform”) and which it operates in its own name via its SUPERTRIPPER service.

The Platform, the GTC and the corresponding general terms and conditions are intended for professional customers within the meaning of the French Consumer Code, consisting of both companies wishing to manage the reservations of their employees and benefit from a “multiple” account, as well as independent professionals wishing to manage their own reservations and benefit from a “single” account, it being specified that these two types of users use the services offered by the Platform as part of their commercial, industrial, craft, liberal or agricultural activity, including when they are acting in the name of, or on behalf of another professional;

(hereinafter, taken together and interchangeably, “the User(s)”).

The User uses the Platform to streamline the process of booking hotels and/or flights and/or trains and/or rental cars for his business needs.

The relationship between the User and the Service Provider (hereinafter referred to individually or collectively as the “Party(ies)”) is governed by these GTC

Prior information

SMART CITYVEST is a travel agency as defined by the French Tourism Code, registered under number IM09218007.

Financial guarantee underwritten by APST Paris.

Travel Agency Professional Liability Insurance: Hiscox RCP0289320

ARTICLE 1: Definitions

“Company”: refers to SMART CITYVEST, operating under the Supertripper brand. It acts as a technical intermediary in the provision of Services offered on the Platform.

“Service Provider”: refers to any third party (Hotel, Airline, Railway Company, Vehicle Rental Company, or any other supplier) directly offering a Service to the User through the Company. The Service Provider remains solely responsible for the execution of the Service concerned, in accordance with its own general terms and conditions.

“Administrator”: refers to the User with administration rights on the Platform’s back-office.

“Website(s)”: refers to the “Supertripper” Website and its mobile version offering Services for computer, tablet, or smartphone.

“GTC”: refers to these general terms and conditions of sale.

“Employee(s)”: refers to the individuals for whom the Administrator makes Bookings via their “multiple” account or a person who makes Bookings on their behalf in a professional context.

“Company(ies)”: refers to the airlines, railway companies, and car rental companies with which the Company has a contractual relationship and whose Flight and Train booking services it offers to the User.

“Hotel(s)”: refers to the hotels with which the Company has a contractual relationship and whose Night booking it offers to the User, the Hotel may be located in France or worldwide.

“Registration”: refers to the User’s registration on the Platform, which requires the User to provide the essential information for their Registration as described in Article 2 of the GTC.

“Night(s)”: refers to the night in a Hotel booked by the User for themselves and/or for their Employees via the Platform.

“Platform”: refers to the platform owned by the Company and operated in its own name allowing access to the Services and accessible at supertripper.com.

“Service(s)”: refers to the Night, Flight, Train, or Rental Car Service offered by a Service Provider for which the Company provides intermediation.

“Booking(s)”: generally refers to the booking of Flight and/or Night and/or Train and/or Rental Car by the User via the Platform.

“Services”: refers to the services provided by the Company and described in Articles 4, 5, 6, and 7 of the GTC.

“User”: refers to the user of the Platform registered on the Platform, who accepts the GTC in accordance with Article 2, domiciled in France or outside France, and benefits from the Services offered by the Company.

“Flight(s)”: refers to the air travel that the User books through the Platform.

“Train(s)”: refers to the train journey that the User books through the Platform.

“Rental Car(s)”: refers to the rental car that the User books through the Platform.

ARTICLE 2: Purpose / Acceptance of the GTC

The GTC and Pricing Conditions govern the relationship between the User and the Company from the moment of their Registration on the Platform.

The GTC and Pricing Conditions apply to all Bookings made through the Platform and form an integral part of the contract between the Company and the User (hereinafter, the “Contract”).

The Company undertakes to make these terms and conditions as accessible, clear and comprehensible as possible, so as to enable their preservation and reproduction in accordance with Article 1127-1 of the French Civil Code.

The User undertakes to use the Services exclusively in the manner and within the limits agreed in the Contract.

The contractual information is presented in French and must be confirmed at the latest when the User validates the Reservation.

The User is hereby informed that the General Terms and Conditions of Sale and Tariffs will be sent to him/her in pdf format in the e-mail confirming his/her Reservation to the e-mail address given at the time of Registration. The User expressly agrees to receive his invoice electronically, which constitutes a durable medium. The General Terms and Conditions and Pricing Conditions can be consulted on the Company’s website at the following link: https: //supertripper.com/fr/conditions-generales-vente/

The Company unilaterally reserves the right to modify the General Terms and Conditions, the Pricing Conditions and the rates applicable to any Reservation or any other use of the Services subsequent to such modification, provided that the User is given the opportunity to read them.

Registration on the Platform and use of the Services implies full and unreserved acceptance of the General Terms and Conditions of Sale and the related Pricing Conditions.

ARTICLE 3 : Access to the Platform

The User is granted access to the platform upon return of the duly signed membership form, which constitutes acceptance of the General Terms and Conditions of Sale and Pricing Conditions.

The User guarantees to the Company that the information provided during their Registration is accurate, complete, regularly updated, does not infringe on the rights of third parties, and is not illegal and/or contrary to public order.

The User agrees to use and regularly check their inbox (email), it being specified that any communication sent to the User at this email address by the Company will serve as notification within the meaning of the GTC and will be deemed to have been received and read by the User on the date of its transmission.

In the event that the information provided by the User during their Registration proves to be false, incomplete, or outdated, the Company reserves the right, without any compensation and without notice, to suspend the User’s account, or to terminate it under the conditions provided for in Article 15 of the GTC, without prejudice to any legal actions that may be open to it.

In case of loss or theft of their identifiers and password, the User must notify the Company, which will proceed to deactivate them and replace them with new ones as soon as possible.

ARTICLE 4 : Duration

The Contract between the User and the Company takes effect from the Registration, the User expressly acknowledging that their Registration constitutes the conclusion of the Contract with the Company.

The Contract is concluded for an indefinite period, and may be terminated by either Party in accordance with the conditions specified in Article 15 of the GCS.

ARTICLE 5 : Description of the Reservation Services

5.1. Reservation Mode

From the time of Registration, the Company makes available to the User a booking Service for Nights, Flights, Trains, and Rental Cars available twenty-four hours a day (24/24), seven days a week (7), subject to maintenance operations.

The User is informed that the reservation is made through 3 channels detailed below. The Customer is hereby informed of the technical hazards that may affect these networks and lead to slowdowns or unavailability making access impossible, for which the Service Provider cannot be held responsible.

The Company will use its best efforts to respond to the User’s request, which shall in no way be construed as an obligation of result.


Reservation on the Platform:

This is the Reservation made directly on the Platform which allows the User to book Nights, Flights, Trains and/or Rental Cars via his User account.

To make a reservation, the User is invited to enter the following information on the Platform (i) the address of the place where he or she wishes to stay, (ii) date of arrival, (iii) its departure date, and (iv) the number of travelers and click on the “Search” tab.

This reservation mode allows the display of results corresponding to a list of Hotels, Flights, Trains and / or Rental Cars that best match the said criteria, specifying the conditions of a possible modification and / or cancellation of the reservation of the Night. In case of absence of a Hotel, Flights, Train and/or Rental Car corresponding to the criteria, the Reservation Mode automatically informs the User and offers to contact customer service via chat on the site or by email at contact@supertripper.com

Reservations by email:

This is an email center that allows the User to book Nights, Flights, Trains and/or Rental Cars by sending an email to the following address: reservation@supertripper.com. This Reservation Mode is open 7 days a week, 24 hours a day.
The Company will use its best efforts to respond to the User’s request, which cannot in any case be interpreted as an obligation of results.

Reservation by phone:

This is a call center that allows the User to book Nights by calling the following number: 01 42 89 39 09.
This Reservation Mode is open from Monday to Sunday from 9:00 AM to 6:30 PM.
The Company will use its best efforts to respond to the User’s request, which cannot in any case be interpreted as an obligation of results.

5.2. Reservation Management

The User can book one or more Nights, Flights, Trains and/or Rental Cars, under the following time conditions:

  • Up to six (6) months in advance;
  • Until eleven fifty-nine PM (11:59 PM) on the same day at the latest.

It is specified that the Company only commits to offering the User the offers available from third-party Providers (Hotels, Airlines, Railway companies, or Vehicle rental companies) at the time of the Reservation made by the User.

When accepting the Hotel, Flight, Train and/or Rental Car proposed by the Reservation Mode, the User accepts the applicable modification and/or cancellation terms, which may be free or paid depending on the selected offer. The Company is in no way responsible for determining these terms or the potential consequences for the User.

The User receives a confirmation email of their Reservation at the email address they previously provided during Registration, including notably:

  • The essential elements of the Reservation;
  • The content of the Reservation (the selected Services);
  • The price of the Reservation;
  • These GTC, the Pricing Conditions, and links to the general conditions of the selected third-party Providers (Hotel, Airline, Railway company, or rental company).

The Company provides the User with access on the Platform to their Reservation history, under the conditions described in Article 6 of these GTC.

ARTICLE 6: Reservation back-office service

By registering on the Platform, the Administrator benefits from a back-office allowing them to control their Reservations.
They can additionally add as many Users as they wish by clicking on the “Collaborators” tab.

He/she is invited to fill in the following information about his/her Employee, in order to manage the latter’s Reservations:

Mandatory:

  • First and Last Name;
  • Email Address;
  • Associated Billing;
  • Their administrative rights, allowing this Collaborator to connect or not
    to their account, at the Administrator’s discretion.

Optional:

  • Their Address and Phone Number;
  • Their Travel Policy.

The Platform also allows you to view all Reservations made since your Registration.
The Administrator is also given the option to download billing-related elements in PDF format.
The Administrator can also enter their credit card details. All payments due for Reservations will be automatically centralized on this credit card, and invoices will be issued at the end of each Reservation.
The Administrator can also enter the billing entities for Reservations, by providing (optionally):

  • Company Name;
  • SIRET Number;
  • Share Capital.

As well as (optionally) :

  • Cost Center;
  • Address, City.

The User can also access a report on all Bookings made on the Platform.

ARTICLE 7 : Cancellation and modification of Reservations

7.1. Cancellation or modification of an overnight stay

Any request for cancellation of a Reservation must be made via the Platform (or, for Premium packages, by email or phone).

If the Reservation is cancellable, a “cancel” button appears in the “Reservation” tab of the User area. When the User clicks on this button, they see the amount that may be refunded according to the applicable conditions. By confirming the cancellation, they irrevocably accept the displayed refund conditions.

The User is informed that canceling a Reservation may result in the payment of fees or compensation to the concerned Provider (Hotel, Company, Rental Agency), which can amount to the entire Reservation cost. These cancellation conditions are set exclusively by each Provider, and the Company is not involved in their determination. Therefore, it cannot guarantee the User a total, partial, or automatic refund of the amounts paid.

When provided by the Provider, a modification of the Reservation (for example, change of date or service category) may be possible. The new applicable rate may then be higher than the one initially booked.

The applicable payment and refund terms are specified in the Pricing Conditions.

7.2. Flight Cancellation or Modification

The conditions for cancellation or modification of Flights depend exclusively on the selected airline. The Company is not involved in their definition and cannot guarantee the User partial, total, or automatic refund of a canceled Flight.

When the Company grants a refund, the User is informed that processing fees may be applied by the Company, in accordance with the Pricing Conditions.

Refunds related to Flight cancellations will only be made after express validation by the concerned Company. In case of agreement, the refunded amounts will be credited back to the User’s bank account.

If a modification of the Reservation is authorized by the Company, the price of the newly booked Flight may be higher than the initial rate.

7.3. Train or Rental Car Cancellation or Modification

The cancellation or modification conditions applicable to Train or Rental Car Reservations depend exclusively on the concerned Provider (Railway Company or Vehicle Rental Agency).

The User is invited to review, before any Reservation, the cancellation and modification conditions of the Provider, accessible via a link provided in the confirmation email.

The Company cannot be held responsible for the application of these conditions nor guarantee the refund or modification of a validated Reservation, except as expressly provided by the concerned Provider.

ARTICLE 8: Referencing, De-referencing, and Ranking Methods for Flights, Trains, Rental Cars, and Hotels

8.1. Hotel Ranking

When displaying the results after a search, the User is hereby duly informed that the Hotels are referenced and classified on the Platform according to :

  • the geolocation of the Hotel, it being specified that the Hotel closest to the address provided by the User will be the first displayed in the results list;
  • the travel policy specified for the Collaborator.

The User is also duly informed that the Hotel offers are dereferenced from the Platform in two cases:

  • the Hotel decides, on its own accord, not to offer a Night Stay;
  • the Hotel is fully booked and is unable to accommodate the Reservation;
  • the Hotel is no longer contractually bound by a partnership with the Company.

8.2. Classification of Flights and/or Trains

When results are displayed after a search, the User is hereby duly informed that the results are referenced and classified on the Platform according to the information communicated by the User during the search.

The User is also duly informed that the offers of Flights, Trains, and Rental Cars are dereferenced from the Platform in three cases:

  • the supplier decides, on its own accord, not to offer an offer;
  • the Flight / Train is shown as full, the plane or train is no longer able to accommodate the Reservation;
  • the supplier is no longer contractually bound by a partnership with the Company.

8.3. Classification of the cars

When displaying the results after a search, the User is hereby duly informed that the Cars are referenced and classified on the Platform according to :

  • information provided by the User during their search (pick-up and return at the same agency, pick-up and return at two different agencies, vehicle category);
  • in the absence of specific information from the User, or if the latter has clicked on “View all Cars”, the ranking is based on the price of the Car (in ascending order)

The User is also duly informed that Car offers are dereferenced from the Platform in three cases:

  • the Company decides, on its own accord, not to offer Cars;
  • the Company no longer has Cars available;
  • the Company is no longer contractually bound by a partnership with the Company.

ARTICLE 9 : Right of withdrawal

The professional User within the meaning of the Consumer Code does not benefit from the right of withdrawal. Similarly, and in accordance with article L. 221-28 1° of the French Consumer Code, the consumer User is duly informed by the present GTC that the Reservations offered on the Platform are not subject to the right of withdrawal.

The terms and conditions for cancellation and refund of Reservations are therefore governed by these Fare Terms and Conditions and by the general terms and conditions of the Hotels and Companies.

ARTICLE 10 : Financial conditions

10.1. Registration fee

The Services and Registration are accessible through monthly subscriptions of several levels (hereinafter, the “Subscriptions”) described in the document: “Pricing Conditions”.

10.2. Terms of payment for the Services

To consult the rates and payment methods for (1) Subscriptions and (2) Reservations, please consult the following document: “Pricing conditions”.

ARTICLE 11: Intellectual Property

All elements included on the Platform (hereinafter, the “Elements”), including but not limited to trademarks, images, logos, illustrations, photos, texts, the domain name, are the exclusive property of the Company.

These Elements are protected by French and international intellectual property law.

The use of the Platform does not grant the User any right to the Company’s Elements, its licensors or owners. The User is expressly prohibited from copying, modifying, improving, editing, translating, decompiling or creating a derivative work of the Materials without the Company’s prior express consent. Similarly, User is expressly prohibited from attempting to find the source code, reverse engineer, sell, assign, sublicense or transfer in any way all or part of the Platform.

Any reproduction, representation, exploitation, of any kind whatsoever, for any purpose whatsoever, of all or part of the Elements of the Platform without the prior written authorization of the Company constitute acts of infringement that are criminally and civilly reprehensible.

It is also recalled that SUPERTRIPPER is an international trademark registered under number 1384830 in classes 9, 35, 38, 39, 41 and 43. Any use of this brand, in any manner whatsoever, and in any medium whatsoever, requires the prior and express consent of the Company.

ARTICLE 12: Personal data

The Company commits to respecting its obligations under the French Data Protection Act No. 78-17 of January 6, 1978, as well as the European General Data Protection Regulation (EU) 2016/679.

The Company undertakes to process the User’s personal data exclusively for the purpose of providing the Services, and to take all appropriate technical and organizational measures necessary to preserve the confidentiality, security, and integrity of said data.

The User may exercise their rights of access, rectification, deletion, limitation, portability, and opposition at the following email address: contact@supertripper.com, with the Company committing to respond within two (2) weeks.

For more information on the Privacy Policy adopted by the Company, we invite the User to consult the following link: https: //supertripper.com/fr/politique-confidentialite/.

ARTICLE 13 : Exclusion of liability

13.1. Exclusion of liability for the Services

Liability Clause – Hotels, Flights, Trains, and Vehicle Rentals

The User is hereby duly informed that the Company does not offer, own, or control any of the services related to Hotels, Flights, Trains, or Vehicle Rentals. This includes, but is not limited to, accommodation options, stays, transportation services (air or rail), travel insurance, or vehicle rental services. All these services are provided exclusively and under the sole responsibility of Hotels, Airlines, Railway Companies, and Vehicle Rental Companies (hereinafter collectively referred to as Third-Party Providers).

The Company acts exclusively as a technical intermediary between the User and Third-Party Providers, and cannot be considered as a supplier of any of these services.

User Obligations

As a result, the User agrees to review the general terms and conditions of sale and privacy policies applicable to each Third-Party Provider before making any Reservation, and to expressly accept them by checking the relevant box during the ordering process.

Exclusion of Supertripper Company’s Liability

As an intermediary, the Company is not responsible for:

  • the content, accessibility, speed of updates, or accuracy of information provided by Third-Party Providers (including rates, schedules, services, or products offered);

  • the prices displayed by Third-Party Providers, which may change at any time according to their commercial policy, demand, or the addition of additional fees (such as checked baggage, fuel charges, insurance, optional services, handling fees, etc.);

  • the cancellation, modification, or no-show conditions specific to each Third-Party Provider. The User is reminded that links to these conditions are systematically communicated in the Reservation confirmation email. Some rates or special offers may be non-modifiable or non-refundable;

  • the consequences related to a delay, cancellation (even partial), strike, force majeure, or any other event external to the Company, including any bodily injury, death, or property damage caused by a Third-Party Provider or one of its subcontractors.

Limitation of Liability

The Company can only be held liable for direct damages resulting from a proven breach of one of its contractual obligations. In any case, the Company’s liability is strictly limited to the total amount excluding taxes paid by the User for the Services provided during the twelve (12) months preceding the event giving rise to liability.

In particular, any indirect or intangible damages are excluded, such as:

  • Loss of turnover, clientele, orders, or profits;

  • Commercial damage, damage to image or internal functioning of the company;

  • Expected savings not realized.

Express Waiver

The User acknowledges and accepts that the Company is not responsible for the actions of Third-Party Providers, including Hotels, Airlines, Railway Companies, and Vehicle Rental Companies. Consequently, the User waives any recourse against the Company regarding the services provided by the latter.

13.2. Functioning of the Platform

The User declares that he/she is fully aware of the characteristics and limits of the Internet, in particular the variable costs of operators and connection methods, which are the sole responsibility of the User, the response times for operations carried out via the mobile network and the Internet, the fact that data circulating on the mobile network and the Internet are not necessarily protected against misappropriation or viruses, and may be regulated in terms of use or protected by property rights, and that the mobile network and, more generally, the Internet, require compliance with the rules applicable in the country where the information is consulted or transmitted.

The Company recommends the User to have a fast connection. The Company disclaims any responsibility for slow loading/downloading due to the Internet network and/or the provision of Internet access or mobile network of the User. The Company is not able to guarantee the continuity of the services of the Platform via the Internet and the mobile network, which the User hereby expressly acknowledges, and shall not be held liable for any inconvenience, obstacle or damage inherent in the use of the Internet network, in particular any interruption of service, external intrusion or presence of computer viruses, these situations being deemed to be cases of force majeure.

ARTICLE 14 : Cancellation / Unsubscription

In the event of serious and/or repeated breach by the Company of the obligations provided herein, not remedied within thirty (30) calendar days from a formal notice to remedy sent by registered letter with acknowledgment of receipt, the User may terminate these terms as of right, without prejudice to any damages to which they may be entitled.

In case of serious and/or repeated breach by the User of the obligations provided herein, particularly in Article 10 and in the Pricing Conditions, not remedied within thirty (30) calendar days from a formal notice to remedy sent by registered letter with acknowledgment of receipt, the Company may rightfully terminate this agreement, without prejudice to any damages it may claim.

The User can, at any time, proceed with their unsubscription from the Platform by writing to the Company at the following address: Smart Cityvest, 6 rue des Bateliers, 92110 Clichy or via email at support@supertripper.com. It is understood that in the event of deregistration, the current invoices are due to the Company.

Unsubscribing from the Platform does not prevent you from requesting the creation of a new User account, and using the features again, it being specified that the data previously uploaded to the Platform will not be recovered.

All limitations of warranty and liability set forth in these T&Cs shall survive termination or deregistration hereunder.

ARTICLE 15: Force majeure

Neither Party shall be held liable in the event of non-performance or delay in performance of one or more obligations arising from the Contract, due directly or indirectly to a case of force majeure as defined by Article 1218 of the Civil Code, provided that the Party affected by the case of force majeure informs the other Party by registered letter with acknowledgement of receipt within eight (8) days of the occurrence of the case of force majeure.

The performance of the obligations under the Contract shall be suspended as long as the case of force majeure persists. However, if the impossibility of performance or the delay in performance continues beyond a period of one (1) month from the aforementioned notification, either Party may terminate the Contract with immediate effect by written notification, without either Party being entitled to claim any compensation.

ARTICLE 16 : Subcontracting - Assignment

The User is informed and accepts that certain Services provided by the Company may be subcontracted in whole or in part, particularly for technical, operational or support reasons. The Company remains fully responsible to the User for the execution of subcontracted Services.

This does not concern the Services offered by third-party Providers (Hotels, Airlines, Railways or Vehicle Rental Companies), whose responsibility lies exclusively with said Providers, as specified in Article 13.1.

Neither Party is authorized to assign its status as a party to the Contract without the prior, express and written agreement of the other Party. Any assignment, if it occurs, will be made under the conditions provided for in Articles 1216 to 1216-3 of the Civil Code.

ARTICLE 17: Final Stipulations

Entirety

The Agreement expresses the entire agreement of the Parties as of the date of its execution. It supersedes any previous agreement, letter, offer or other document having the same purpose. Any amendment to this Agreement shall be made by a written amendment mutually agreed upon by the Parties.

Validity of clauses

If any provision of the Contract is considered wholly or partly unenforceable or invalid by a competent court, the remainder of that provision and/or the other clauses of the Contract shall remain fully valid and continue to have effect.
In such case, the Parties shall negotiate a new legal, valid, and enforceable clause, as close as possible to their original intention.

Tolerance

Any waiver by one of the Parties to invoke the existence or total or partial violation of a provision of the Contract, regardless of its duration, shall not constitute a modification or deletion of this provision, nor a waiver to invoke previous, concurrent or subsequent violations of this same provision or other clauses.

Interpretation difficulties

In case of interpretation difficulties between any of the titles appearing at the head of the clauses and the content thereof, the titles shall be deemed non-existent.

Communication

The Company is authorized to cite the name of the User’s company, its logo and the nature of its collaboration as part of its commercial communication (client presentation, brochure, website, etc.).
The Company undertakes to reproduce the User’s company’s trademarks without making any modifications that could harm them.

Permanence of obligations

Obligations intended to survive will remain in force after the termination of the Contract, regardless of the cause, and will continue to produce their effects.

Independence of the Parties

The Parties acknowledge that they each act in their own name and for their exclusive account. The Contract shall not be interpreted as creating a company, an association or an employer-employee relationship between the Parties.

Election of domicile

For the execution of the Contract, each Party elects domicile at its registered office as indicated at the beginning of this document. Any change to this address will only be enforceable against the other Party from the notification by registered letter with acknowledgment of receipt.

ARTICLE 18: Disputes and jurisdiction

These Terms and Conditions and Pricing Conditions are governed by French law.

In the event of a dispute relating to their interpretation, execution or validity, the User undertakes to contact the Company beforehand by email at the following address: contact@supertripper.com, in order to seek an amicable solution. Any complaint made will be dealt with in good faith and with particular attention, in a spirit of cooperation.

In the absence of an amicable resolution within a reasonable time, any dispute relating to the validity, interpretation, or execution of the Terms and Conditions may be brought before one of the competent jurisdictions designated by the Code of Civil Procedure.
The Company may also choose, in accordance with Article 46 of the same code:

  • the court of the place where the defendant resides,

  • or that of the place of effective delivery of the Service,

  • or that of the place where the damaging event occurred.

It is reminded that compliance with these Terms and Conditions and Pricing Conditions assumes that the User is up to date with their financial commitments to the Company.

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Latest version of the Terms and Conditions: April 1, 2025