The business travel agency that offers you the comfort and quality of premium customer service
Bet on tranquility for the management of your business trips with the help of our customer service
Customer service open 7 days a week and 24 hours a day
Switch from a method of business travel management to a modern technological solution can seem complex if you are alone. In addition to our innovative solution, our Paris-based business travel agency provides multilingual travel agents to meet your needs 24/7.
They will provide you with all their travel expertise for your ticket reservation requests. Our travel advisers speak French, English, Spanish, Italian and Portuguese.
Last-minute change ? Flight cancellation? Our experts will always be at your side to find you the best solution in case of unforeseen circumstances.
Customer support that saves you time
For simple information that you appreciate being able to find easily on your own, our intuitive platform will allow you to quickly find all the data you are looking for. Whether it’s a reservation, an invoice, or specific advice on how to use the tool, we have thought of everything.
Videos and explanatory articles are also available to save you precious time! You will also be able to consult our ultra-comprehensive online knowledge base (the Supertripper FAQ) at any time, 365 days a year.
Multilingual travel experts at your service based in France
Why has Supertripper become the preferred business travel management solution for French companies?
For more than 5 years, Supertripper has developed its reputation thanks to this client-based approach (Account Based Management).
The quality of our customer service today is based on various key success factors:
Responsive customer service available immediately
Supertripper is always there for you! We make your business travel management solution the key factor in the success of your business trips.
Our customer service is always available for all types of requests, including emergencies.
If you need help, our experts are ready to assist you. You just have to choose the communication channel you want (by chat, email or phone). As long as you are not satisfied, we will consider the problem unresolved.
Whether it’s a reservation request, a ticket modification or a question to get the most out of our platform, our travel experts will always find a suitable solution.
1 min 30
the average waiting time before getting a response
the satisfaction rate of our support team
≈ 5 new features
product developed every month thanks to customer feedback
thanks to a dedicated account manager
Supertripper makes you (re) discover what customer relationship means. From the first day of our collaboration, we will gradually support you in discovering our solution.
Setting up your company account
You just signed with you, congratulations!
One of our account managers will contact you to:
1 - present our solution in detail
2 - answer your practical questions
3 - take care of the complete configuration of your company account
You have (almost) nothing to do!
The deployment phase
You give us the green light to give your teams access to the platform. Each user:
1- receives a “Welcome Kit”.
2- is guided from the 1st connection to the platform
3- receives further instructions by email
Easy as pie !
Continuous monitoring of the first months
Regularly, your assigned account manager checks the correct configuration of the accounts. He remains at your disposal and contacts regular Supertripper users to gather their opinions and expectations. Training within your company or by videoconference can also be carried out.
Business reviews and optimization advice
Your account manager does the watch for you and sends you relevant and personalized recommendations. Each semester, he presents you with a business review. It is about taking stock to suggest concrete areas for improvement to put in place. A win-win relationship of trust!
Supertripper’s customer support can be reached 7 days a week and 24 hours a day to guarantee you an organization of trips and business trips with complete peace of mind. It also makes sure to meet all the needs of travelers, whether it be hotels, reservations with airlines, repatriation or even travel insurance in the event of lost luggage.
Supertripper’s customer service, a business travel professional, is based in France, and more specifically in Paris.
You can contact our customer service every day of the week, 24 hours a day.
By phone, or by chat, from the interface, whether on desktop or via the mobile application, you always have at your disposal a professional travel agent or a business travel expert who will do everything to help you. if needed.
In the field of business travel, a dedicated account manager (also called customer relationship manager or CRM) is a travel agent who specializes in optimizing the management of business travel (organization and planning of business trips , reduction of costs and travel expenses, etc.). He can take care of one or more clients and make sure they can get the best of our versatile business travel tool. This account manager can be contacted during the week, during office hours.