The business travel agency that offers you the comfort and quality of premium customer service
Bet on tranquility for the management of your business trips with the help of our customer service
A customer service dedicated to business travel open 7 days a week and 24 hours a day
Switch from a method of business travel management to a modern technological solution can seem complex if you are alone. In addition to our innovative solution, our Paris-based business travel agency provides multilingual travel agents to meet your needs 24/7.
They will provide you with all their travel expertise for your ticket reservation requests. Our travel advisers speak French, English, Spanish, Italian and Portuguese.
Last-minute change ? Flight cancellation? Our experts will always be at your side to find you the best solution in case of unforeseen circumstances.
Customer support that saves you time for all your business trips
For simple information that you appreciate being able to find easily on your own, our intuitive platform will allow you to quickly find all the data you are looking for. Whether it’s a reservation, an invoice, or specific advice on how to use the tool, we have thought of everything.
Videos and explanatory articles are also available to save you precious time! You will also be able to consult our ultra-comprehensive online knowledge base (the Supertripper FAQ) at any time, 365 days a year.
Multilingual travel experts at your service based in France
Why has Supertripper become the preferred business travel management solution for French companies?
For more than 5 years, Supertripper has developed its reputation thanks to this client-based approach (Account Based Management).
The quality of our customer service today is based on various key success factors:
Customer service for your professional trips that is responsive and available immediately
Supertripper is always there for you! We make your business travel management solution the key factor in the success of your business trips.
Our customer service is always available for all types of requests, including emergencies.
If you need help, our experts are ready to assist you. You just have to choose the communication channel you want (by chat, email or phone). As long as you are not satisfied, we will consider the problem unresolved.
Whether it’s a reservation request, a ticket modification or a question to get the most out of our platform, our travel experts will always find a suitable solution.
1 min 30
the average waiting time before getting a response
the satisfaction rate of our support team
≈ 5 new features
product developed every month thanks to customer feedback
THEY TRUST US
Très bon service et superbe application que je recommande vivement!
Agence de qualité équipe très sympathique
La façon dont Supertripper à révolutionné la manière dont j'organise mes voyages est bluffante ! Je recommande vivement cette entreprise pour leur réactivité et leur côté humain !
Cette plateforme gère tous nos déplacements, au top !!
Application super utile👌 bonne continuation!
Cela permet de gérer mes déplacement beaucoup plus facilement j’adore !
Très peu d’attente, le service client est rapide et de très bon conseil !
Un service client et une account manager très professionnels et réactifs
Benefit from personalized support thanks to a dedicated account manager, to optimize your business trips
Supertripper makes you (re) discover what customer relationship means. From the first day of our collaboration, we will gradually support you in discovering our solution.
Setting up your company account
You just signed with us, congratulations!
One of our account managers will contact you to:
1 - present our solution in detail
2 - answer your practical questions
3 - take care of the complete configuration of your company account
You have (almost) nothing to do!
The deployment phase
You give us the green light to give your teams access to the platform. Each user:
1- receives a “Welcome Kit”.
2- is guided from the 1st connection to the platform
3- receives further instructions by email
Easy as pie !
Continuous monitoring of the first months
Regularly, your assigned account manager checks the correct configuration of the accounts. He remains at your disposal and contacts regular Supertripper users to gather their opinions and expectations. Training within your company or by videoconference can also be carried out.
Business reviews and optimization advice
Your account manager does the watch for you and sends you relevant and personalized recommendations. Each semester, he presents you with a business review. It is about taking stock to suggest concrete areas for improvement to put in place. A win-win relationship of trust!
FAQ : Customer service in business travel agencies
Supertripper customer service is available 365 days a year. Our agents are there to answer all your requests concerning a reservation, a ticket modification, a cancellation or any other need. 98% of tickets opened by travel agency customers are processed within 5 minutes.
Supertripper’s customer service is open Monday to Friday from 9am to 6:30pm. You can reach our reservation agents at any time during these opening hours. Outside this time frame, an emergency number is available to our users.
The customer service of the Supertripper business travel agency is reachable by phone, by email or by chat on our interface, either from a desktop computer or via the mobile application.
Supertripper Travel Agency’s customer service is based in France and more precisely in Paris.
A booking agent and an account manager in business travel do not have the same role. A reservation agent is part of the customer service and manages the travel arrangements. The account manager assists clients in optimizing their travel strategy.
An account manager or account manager is a business travel expert who assists various clients in optimizing their business travel management. He/she advises companies on their travel strategy choices.