The business travel agency that offers you the comfort and quality of premium customer service

98% of open tickets supported within 5 minutes
Competent customer service, available 24/7 and ultra-responsive
A human and competent service to help you get started with the Supertripper tool quickly
Benefit from personalized support from the first day of use
Rely on a "complete" help center to advance step-by-step

Bet on tranquility for the management of your business trips with the help of our customer service

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A customer service dedicated to business travel open 7 days a week and 24 hours a day

Switch from a method of business travel management to a modern technological solution can seem complex if you are alone. In addition to our innovative solution, our Paris-based business travel agency provides multilingual travel agents to meet your needs 24/7.

They will provide you with all their travel expertise for your ticket reservation requests. Our travel advisers speak French, English, Spanish, Italian and Portuguese.

Last-minute change ? Flight cancellation? Our experts will always be at your side to find you the best solution in case of unforeseen circumstances.

Customer support that saves you time for all your business trips

For simple information that you appreciate being able to find easily on your own, our intuitive platform will allow you to quickly find all the data you are looking for. Whether it’s a reservation, an invoice, or specific advice on how to use the tool, we have thought of everything.

Videos and explanatory articles are also available to save you precious time! You will also be able to consult our ultra-comprehensive online knowledge base (the Supertripper FAQ) at any time, 365 days a year.

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Multilingual travel experts at your service based in France

Why has Supertripper become the preferred business travel management solution for French companies?

For more than 5 years, Supertripper has developed its reputation thanks to this client-based approach (Account Based Management).
The quality of our customer service today is based on various key success factors:

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Empathy

The human aspect at the heart of our concerns to offer a close relationship to all our customers.
Listening, understanding and proactivity are the key words of our customer support, for any specific request.
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Availability

Our customer service based in Paris will listen to you attentively, for any specific request.
Our experienced professional travel agents are accessible through different channels: phone, chat, email.
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Efficiency

Our agents handle your requests in several languages (French, English, Italian, Spanish, Portuguese).
Toutes les informations clients sont centralisées, garantissant ainsi une continuité parfaite des tickets.
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Customer service for your professional trips that is responsive and available immediately

Supertripper is always there for you! We make your business travel management solution the key factor in the success of your business trips.

Our customer service is always available for all types of requests, including emergencies.

If you need help, our experts are ready to assist you. You just have to choose the communication channel you want (by chat, email or phone). As long as you are not satisfied, we will consider the problem unresolved.

Whether it’s a reservation request, a ticket modification or a question to get the most out of our platform, our travel experts will always find a suitable solution.

1 min 30

the average waiting time before getting a response

95%

the satisfaction rate of our support team

≈ 5 new features

product developed every month thanks to customer feedback

THEY TRUST US

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Maëva LEJOSNE
2 September 2020

Qualité et innovation ! Merci Supertripper.

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Cédric Lefevre
27 August 2020

Service de grande qualité. Une réservation rapide et efficace, pour un prix très abordable. Je recommande !

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Luvy Hawke
26 August 2020
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Phim Growth
26 August 2020

Gain de temps énorme sur ma résa de train et mon hôtel ! Tout a été fait sur leur site. Je recommande !

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Melissa Balcerski
26 August 2020

Un outil et une équipe au top ! je recommande à 100%

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Pierre Malonge
2 May 2018

Excellent site découvert par hasard lors d'un déplacement à Metz ! Je l'utilise tout le temps depuis même si je ne voyage pas beaucoup mais cela me simplifie la tâche à chaque fois. Je peux réserver mon train, hôtel et voiture de location en une seule fois ce qui me fait gagner un temps fou. Le service client est très réactif (testé une fois lors d'un problème de réservation à 22h) Je recommande pour tous les voyageurs réguliers !

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Emma campirsch
24 April 2018

Une prise en charge totale, un service très réactif et des prix cassés; je recommande fortement!!

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Tom Lebr
23 April 2018

Super ! Une prise en charge de A a Z ! Du vol de départ jusqu’à la location de voiture à l’arrivée, tout est géré par supertripper, cette centralisation facilite la vie lorsque l’on a plusieurs voyage pro par mois !

Benefit from personalized support thanks to a dedicated account manager, to optimize your business trips

Supertripper makes you (re) discover what customer relationship means. From the first day of our collaboration, we will gradually support you in discovering our solution.

1

Setting up your company account

You just signed with us, congratulations!
One of our account managers will contact you to:
1 - present our solution in detail
2 - answer your practical questions
3 - take care of the complete configuration of your company account
You have (almost) nothing to do!

2

The deployment phase

You give us the green light to give your teams access to the platform. Each user:
1- receives a “Welcome Kit”.
2- is guided from the 1st connection to the platform
3- receives further instructions by email
Easy as pie !

3

Continuous monitoring of the first months

Regularly, your assigned account manager checks the correct configuration of the accounts. He remains at your disposal and contacts regular Supertripper users to gather their opinions and expectations. Training within your company or by videoconference can also be carried out.

4

Business reviews and optimization advice

Your account manager does the watch for you and sends you relevant and personalized recommendations. Each semester, he presents you with a business review. It is about taking stock to suggest concrete areas for improvement to put in place. A win-win relationship of trust!

FAQ: Business Travel Customer Service

Supertripper’s customer support can be reached 7 days a week and 24 hours a day to guarantee you an organization of trips and business trips with complete peace of mind. It also makes sure to meet all the needs of travelers, whether it be hotels, reservations with airlines, repatriation or even travel insurance in the event of lost luggage.

Supertripper’s customer service, a business travel professional, is based in France, and more specifically in Paris.

You can contact our customer service every day of the week, 24 hours a day.
By phone, or by chat, from the interface, whether on desktop or via the mobile application, you always have at your disposal a professional travel agent or a business travel expert who will do everything to help you. if needed.

In the field of business travel, a dedicated account manager (also called customer relationship manager or “Customer Success Manager”) is a travel agent who specializes in optimizing the management of business travel (organization and planning business trips, reducing costs and travel expenses, etc.). He can take care of one or more clients and make sure they can get the best of our versatile business travel tool. This account manager can be contacted during the week, during office hours.

Premium customer service for business travel

The new generation business travel agency

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